Terms of service

General information

TeeRetail ApS

Vesterå 14 1 th

9000 Aalborg

CVR NO. 35659307

Email: info@teeshoppen.dk

Prices

All the prices are in euros (EUR) and will always include the local VAT, but not the postage.

Confidentiality of delivery and payment

When you pay for an order on the website, an order confirmation will be automatically sent to you as a customer after payment has been made. We will then pack and send you your order. TeeShoppen.dk offers payment by credit card via PayPal and Quickpay.

TeeShoppen.com offers you these choices to pay for your order:

• Credit card
• Debit card
• VISA
• MasterCard 
• Google Pay
  
• Apple Pay
• AMEX
• Klarna

The amount will not be charged until the product is shipped from our warehouse.

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

Delivery and transportation

Right of Appeal

The defect rules of the Purchasing Act may apply to the purchase of goods.

When you buy from us as a consumer, you have 24 months to make a complaint. This means you can either complain, exchange, ask for a refund or lower the price depending on the situation. The requirement is that the complaint is substantiated and that the defect has not arisen as a result of improper use of the product or other harmful behavior.

You must file a complaint "within a reasonable time" after you discover a defect in the product. If you complain within two months of discovering the defect, the complaint is always timely.

If the complaint is justified, we will reimburse your (reasonable) shipping costs. The product must always be returned in the appropriate packaging, and be sure to receive a receipt for shipment so we can reimburse you for shipping costs

Returning Address:

TeeShoppen

Jellingvej 5,
9230 Svenstrup J

Denmark 

The package must be sent to our address, not to the van/post office.

When returning a product, we recommend that you describe the issue in as much detail as possible so that we can assist you in the best way possible.

1. Print a return ticket and fill it out.
2. Send the product back to our address and be sure to send the return label.
3. When we receive the package, we will send the new sizes back.

We have three different return types - exchanging

The standard right of return is 14 days

You have the option of exercising your ordinary statutory right of withdrawal. You must notify us within 14 days of receiving your purchase that you wish to cancel your purchase. The notification must be made at info@teeshoppen.dk In your message, make it clear to us that you wish to exercise your right of withdrawal. Once you have notified us that you wish to cancel your purchase, you have 14 days to send the product back to us.

You cannot express regret by simply refusing to receive a product without notifying us clearly at the same time.

Undo part of the purchase

If you have purchased multiple products from us, you have the option to return one or more products, even if they were purchased in a single order.

Please note that you will not be reimbursed for shipping costs if you wish to refund part of your purchase.

There is no right of withdrawal for the supply of products that have been manufactured or tailored to your specification or which have a clear personal connection.,

You will be responsible for the direct cost of returning the product. You are responsible for the risk of the product from the time of delivery of product.

For offers such as “Buy X and get a free product,” the following applies:

Both products must be returned if you wish to receive a refund.

For exchanges, it is sufficient to return only the product you wish to exchange.

For example, if you purchase a sweater and choose a jacket for 0 DKK, both the sweater and jacket must be returned together. This also applies to similar offers where a product is included free of charge.

The condition of the product when you send it back

If a product has lost its value and is due to the fact that you have used it differently than the way the product is to be used, to determine its features and operation, you can get back only a part of the purchase amount. The amount to be refunded will depend on the commercial value of the product, and in some cases may mean that you only get back the shipping costs.

We recommend that you return the product in its original packaging.

If the original packaging is missing, it can lead to a decrease in the value of the product.

Refund of the purchase amount

If you regret your purchase, you will get your money back. If the value of the product has decreased, we will deduct the amount for which you are responsible.

We will refund all payments received from you, including shipping costs (however, this does not apply to additional shipping costs if you have chosen a delivery method other than the cheapest standard shipping method we offer) no later than 14 days after we receive your message that you wish to cancel your order.

We will refund your money using the same payment method you used at the time of purchase.

We may withhold payment until we have received the product unless you send us proof of return.

Returning Address

TeeShoppen

Jellingvej 5,
9230 Svenstrup J

Denmark

We only accept packages sent directly to our address

Our extended right of cancellation is 101 days

We offer an extended return policy of 101 days for all unused products. After receiving the product, we strongly recommend checking the goods. If the packaging and/or contents are damaged upon receipt, notify immediately.

You have the option to get your money back for up to 14 days after purchase and for up to 101 days you can return the product and receive a credit coupon in the online store as well.

As the buyer, you pay for the return shipment yourself if the return is due to the fact that you have regretted the purchase.

Returned products must be returned in the same condition and quantity as you received when you complain 14 days after purchase. In addition, it must not be used and all original labels must be intact.

If the above is found to be met, we will refund the purchase price paid (for the product itself) upon receipt of the returned order. NOTE After 14 days, the product can only be changed to another size or voucher.

* The above 101-day return policy does not apply to TeeShoppen Studio products (self-printed products). As soon as we have printed your t-shirt with your own print, your right of withdrawal expires.

Once we have received your return package and it meets our return requirements, you will receive a confirmation that we have received the products you returned and we will refund you as soon as possible.

You can regret making a purchase if it is within 14 days. It may take up to 14 business days for the package to be returned until we have received and processed it. We will usually credit your account on the same day you receive confirmation that we have received the goods. However, it may take up to 2 weeks for you to see the money in your account. It depends entirely on your bank and we have no influence on it.

We accept full return and charge for products when they are:

• Unused - You have tried clothes but have not worn them.
• New - they have not yet been washed
• Damaged - if there is something wrong with the product when you receive it, return it as a complaint
• With an unbroken hang tag - if you have taken a sticker from your neck, the hang tag is not intact. So let it remain while you try on clothes

Applies to extended return/exchange right

Footwear and accessories must be returned with the original box/package and dust bag and sent to an additional protective box - recycle the packed box to which it was sent. All labels must remain on the accessory to be returned.

We recommend that you send the clothes, footwear, accessories back to the package in which they came in. Put the return label on the old sticker and seal the box well so that it cannot rise during transport. Be sure to attach a return notice.

Right of Exchange

We also offer the option to change to the wrong size/color if this is desired. To obtain this right of exchange, the goods/products must be returned in the same condition and quantities, the original labels intact and without use. A prerequisite for such an exchange is also that you indicate the desired size/color when you are contacting us. If the right of exchange is not possible to be fulfilled, you have the opportunity to exercise the right of withdrawal within 14 days of receipt of the goods.

Processing of Personal Data

Your information regarding your name, address, telephone number, etc. will be treated with utmost confidence, so it will only be used when we need to service your order. Statutory requirements require that we retain your personal information for a maximum of five years. TeeShoppen is responsible for the processing of personal data, so the data is stored on a secure server. We do not share your personal information with third parties. PayPal & QuickPay is responsible for TeeShoppen's payment solution, which means that TeeShoppen does not process your information when using payment cards.

TeeShoppen's parent company is Noodle Firm ApS.

As registered by Noodle Firm ApS, you always have the right to object to the registration. You also have the right to know what information about you has been registered. The buyer always has the rights under the Personal Data Act and you will be directed to the following contact address in this case: info@teeshoppen.dk

Copyright

The content of our website (text, graphics, logo, icons, images and information) belongs to TeeShoppen. Misuse and copying of materials without permission is therefore not permitted. In order to use our material, you must obtain permission from us.

Right to Appeal

If you would like to complain about your purchase, please contact josefine@teeshoppen.dk. If no solution is found, you can lodge a complaint with the governments concerned in the area if the conditions are met.

Complaints Center

Nævnenes Hus 
Toldboden 2 
8800 Viborg 
www.naevneneshus.dk  

If you are a consumer living in an EU country other than Denmark, you can complain to the EU Commission's online complaint portal here: http://ec.europa.eu/odr

Cancellation form

(This form will only be done and returned if a right of cancellation is claimed)

Receiver:

TeeShoppen

Jellingvej 5,
9230 Svenstrup J

Denmark

info@teeshoppen.dk